FREQUENTLY ASKED QUESTIONS
$3 + Million In prizes awarded to members
11,600 + Members have upgraded their reward tier
10,900 + Have joined SIGA Rewards
Cardholder Age: The cardholder must be 19 years of age or older.
Membership: SIGA Rewards membership is free and valid at all SIGA casinos.
Identification: A valid government-issued ID must be presented for all transactions, unless a government photo ID image has been previously stored in the member’s SIGA Rewards account.
Card Insertion: It is the player’s responsibility to ensure the card is inserted correctly.
Point Accumulation:
Slot machines: Points are earned when playing with a cashable eCOUPON, Cash Out ticket, or actual currency. Points are not earned when redeeming promo credits on slot machines.
Table games: Members earn points based on rated play.
Tier Credit Accumulation:
Slot machines: Members earn 1 credit for every $5 wagered.
Table games: Members earn credits based on rated play.
Point Expiration: SIGA Rewards points expire after 12 months of inactivity.
Credit Expiration: Credit reset October 1 and April 1, based on tracked play from previous 6 months.
| Tier | Emerald | Gold | Platinum | Diamond |
|---|---|---|---|---|
| Reward Points | √ | +5% | +10% | +15% |
| Tier Credits | Up to 500 | 501-10,000 | 10,001-30,000 | 30,001+ |
Slot Play Offers: Free slot play offers loaded onto a SIGA Rewards card expire at the end of the gaming day unless otherwise stated.
Account Information: It is the player’s responsibility to inform SIGA Rewards of any changes to address, phone number, name, PIN theft, or other personal information.
Lost or Stolen Card: Report lost or stolen cards to the SIGA Rewards desk. Replacement cards will be issued with valid government-issued ID or by confirming the member’s image if stored on their account.
Inactive Accounts: SIGA Rewards reserves the right to delete inactive accounts, and any accumulated points will be forfeited.
Point Adjustments: SIGA Rewards reserves the right to adjust any point or promo balance due to malfunction or operator error.
Rule Changes: SIGA management reserves the right to change, modify the SIGA Rewards program, and its rules and benefits at any time without notice.
Promotional Draws: The following persons are ineligible to participate in promotional draws: SIGA employees, members of the SIGA Board of Directors, and immediate family members residing in the same household as those listed.
Agreement to Rules: Using the SIGA Rewards card indicates acceptance of the program’s rules and conditions.
Casino Exclusion: If excluded from any SIGA casino, voluntarily or involuntarily, by SIGA or SLGA, any accumulated SIGA Rewards points may be forfeited.
Point Forfeiture: Points earned through misuse of the SIGA Rewards card or fraud are invalid and may be forfeited. Casino management reserves the right to revoke the SIGA Rewards card and suspend or terminate the player from the program.
Point Ownership: Accumulated SIGA Rewards points remain SIGA’s property until redeemed by the member. Points cannot be assigned, transmitted, or transferred to third parties and are exempt from seizure. Points are personal to the cardholder and are cancelled upon death.
What Information We Collect
To become a SIGA Rewards member, we require some personal information to identify you and personalize your rewards experience. This information is collected securely and used for internal purposes such as member classification and rewards distribution. We follow responsible practices for handling your information, ensuring it is collected, used, stored, protected, and disclosed appropriately.
Required vs. Optional Information
The application form clearly identifies required information, which is the minimum needed to maintain your SIGA Rewards account. Any additional information you provide is optional. This optional information helps us understand your preferences, tailor offers, and develop marketing programs that better suit your interests.
Your Choice Matters
You always have the option to not disclose any personal information. However, this may limit the services and personalized offers we can provide you.
Learn More About Privacy
For more details about our privacy practices and information usage, please visit the SIGA Rewards desk at any casino, our casino websites, or email sigarewards@siga.sk.ca.
General Questions
Do I get a discount on food & beverages with SIGA Rewards?
Yes, SIGA Rewards members get 10% discount on their bill at our restaurants.
Can I get access to tickets to concerts and events?
Yes, SIGA Rewards members get early access to purchase show tickets, three days before the public.
What is a PIN and why do I need one?
PIN stands for personal identification number. Because you can download points and free slot play at your machine, you need a PIN to access your balances. It is very important that you never share your PIN with anyone, just like your bank card PIN. If you ever forget your PIN, simply visit the SIGA Rewards desk to create a new one.
How do I check the current points balance for my SIGA Rewards account?
Your account balance is displayed each time you insert your card into a slot machine. If you’d like to check your balance during play, simply remove and reinsert your card.
Will my membership or points ever expire?
If you choose not to redeem your SIGA Rewards points, they will expire 18 months after the date on which they were earned. Free slot play offers placed on a SIGA Rewards card will expire at the end of the gaming day. SIGA Rewards reserves the right to delete any member accounts that have been inactive for more than two years and any accumulated points will be forfeited.
What happens if I withdraw my SIGA Rewards card during play?
If you remove your card from the reader at any time during play, you will stop earning points for your play. Any unused free slot play will be credited back to your promo balance. Any cash balance remaining on the machine can then be played down or cashed out.
On my slot machine game I have credits from money I inserted, as well as some free slot play that I downloaded. When I spin, what gets played off first?
The slot machines will always use your free slot play first.
I forgot my SIGA Rewards card at home. Can I get another one?
Yes, simply visit the SIGA Rewards desk to receive another SIGA Rewards card for free.
How can I see my play
Visit any SIGA Rewards desk at your favourite SIGA Casino to request a Gaming Statement. Inquire for more details.
Is SIGA Rewards free to join?
Yes! Join SIGA Rewards today for free. Sign up by visiting a SIGA Casino
SIGA REWARDS CREDITS
How Do I Earn Tier Credits?
You earn Tier Credits by inserting your SIGA Rewards card when playing slots or electronic table games, or by registering with a live games dealer during table play at any SIGA Casino. $5 = 1 tier credit.
When are the tier qualifying periods?
Tier credit qualifying periods are every six (6) months:
- April 1 to September 30
- October 1 to March 31
Do my tier credits expire?
Tier credits reset April 1 and October 1 for the next qualifying period.
How are SIGA Rewards Tier Credits upgraded or downgraded?
Upgrades can be achieved at any time during the six-month qualifying period. When you reach a new tier, it will be reflected the next gaming day, making you eligible for a new card and additional benefits.
Downgrades are based on your play during the six-month qualifying period when using your SIGA Rewards card. You can check your new tier status on April 1 and October 1 each year.
Can I check what my current tier status is?
Visit any guest services representative at a SIGA Rewards desk to check your tier status at any time. Exciting new features are coming soon, including the ability to access your account at slot machines and through the SIGA Rewards app to check your balance. Stay tuned for more details.
Where can I use my new SIGA Rewards Card?
You can use your upgraded SIGA Rewards card at all seven SIGA casinos when playing any slot machine, electronic table game (ETG), or live table games.
What is the Tier Credit Reset?
The Tier Credit Reset is the bi-annual reset of your SIGA Rewards Tier Credits, which determine your tier status based on your gaming activity. This reset does not affect your SIGA Rewards Points, which are redeemable for cash.
Can I still use my SIGA Rewards card during the reset?
Yes! You can continue to use your SIGA Rewards card as usual during the Bi-Annual Tier Credit Reset. You will still earn Tier Credits, Rewards Points, and can redeem points without interruption.
Will I still earn SIGA Rewards Points on March 31, 2025, and April 1, 2025
Yes! The Bi-Annual Tier Credit Reset does not impact your ability to earn SIGA Rewards Points. Your points will continue to accumulate as usual.
When do Tier Credits reset?
Tier Credits reset twice a year:
March 31
September 30
How can I check my SIGA Rewards Tier Credits balance?
You can check your balance at any SIGA Rewards Desk in our casinos. Also, The SIGA Rewards app provides real-time updates on your Tier Credits, Rewards Points, and exclusive offers.
How is my tier determined?
Your tier is based on your gaming activity over a six-month period:
October 1 – March 31
April 1 – September 30
Check the SIGA Rewards Tier Matrix to see how many Tier Credits are required for each tier level.
Do SIGA Rewards Points reset?
- SIGA Rewards Points expire if they are not redeemed within 12 months from the date they were earned.
- Free Slot Play offers loaded onto your SIGA Rewards card expire at the end of the gaming day.
- Inactive accounts for more than two years may be deleted, and all accumulated points will be forfeited.
Can I be downgraded to a lower tier?
Yes. If you do not earn enough Tier Credits during a six-month accumulation period, you will be placed in the appropriate lower tier.
For example:
- If a Platinum Member earns only 9,000 Tier Credits by March 31, they will be downgraded to Gold on April 1.
- However, you can upgrade anytime during the next accumulation period by earning enough Tier Credits.
Do I need a new card after the reset?
Your existing SIGA Rewards card remains linked to your account and can still be used. However:
- If your tier level has changed, your old card will not reflect your new status.
- We encourage members to update their card regularly to ensure optimal functionality.
What is the difference between Tier Credits and Rewards Points?
- Tier Credits determine your tier level but have no cash value.
- Rewards Points accumulate through carded play and can be redeemed for cash.
For more information, visit the SIGA Rewards Desk at any SIGA Casino or email sigarewards@siga.sk.ca.
How many Tier Credits are required for each SIGA Rewards tier?
- Emerald: 0 – 500 Tier Credits
- Gold: 501 – 10,000 Tier Credits
- Platinum: 10,001 – 30,000 Tier Credits
- Diamond: 30,001+ Tier Credits
Will I keep my SIGA Rewards tier permanently?
No, your SIGA Rewards tier is based on your play over a six-month period. Tier status is reviewed and updated every April 1 and October 1 based on your Tier Credit balance.
Do bonus points count toward my SIGA Rewards tier?
No, bonus points, promotional points, multipliers, and direct mail offers do not contribute to your Tier Credit balance. Only eligible play at slots and tables counts toward your tier status.
SIGA REWARDS POINTS
What are Club points?
SIGA Rewards Points are earned based on your play and can be redeemed for cash back, with 1,000 points equaling $5. It’s a great way to enhance your experience by turning play into instant rewards.
Do points expire?
SIGA Rewards points expire after 12 months of inactivity.
Can I use my Club points at the restaurant?
No, Club points can not be redeemed at any SIGA restaurant.
How do I earn points for slot play?
Slots: earn 1 SIGA Reward point for every $1 wagered
Tables: SIGA Reward points are based on a combination of your average bet, which game you play, how long you play and the average hand per hour for the game.
The Circuit: 1 SIGA Reward point for every $5 wagered
Valid at all Seven SIGA casinos.
SIGA REWARDS APP
Do I need to be a SIGA Rewards member to use the app?
No. Anyone can download and explore the app, but to access offers and play in social slot tournaments, you must be a SIGA Rewards member.
What do I need before I can log in or create a profile on the SIGA Rewards App?
Linking your account is simple! You will need the following:
- Your SIGA Rewards account number
- SIGA Rewards account PIN
- Email address
- Cellphone number
If you’re missing any of this information or need to update your information, visit any SIGA Rewards desk for help.
Can I sign up for SIGA Rewards on the app?
Yes, you can. Please have your ID or passport available.
I forgot my app password. What do I do?
Use the “Forgot Password” link on the app’s login page. A reset code will be sent to your registered email.
Can I use the app on more than one device?
Yes, you can log into your account on multiple phones using your email/phone number and password. Just make sure you complete the two-step verification.
How do I link my SIGA Rewards card to the app?
Once downloaded, follow the prompts to link your existing player account using your card number, email or phone number, and PIN.
What if my app isn’t verifying my identity?
If the app can’t verify your identity, it may mean some of your information (such as your name, date of birth, phone number, or email) doesn’t match what we have on file. To update or correct your details, please visit the SIGA Rewards desk at any SIGA Casino and our team will be happy to assist you.
Can I link multiple player accounts to one app account?
No. Each person can only have one SIGA Rewards account.
What forms of ID can I use to sign up?
You can sign up and verify your identity using a valid driver’s licence, SGI ID card, or passport. Military ID and Certificate of Indian Status (CIS) cards are not currently accepted.
What can I do in the app?
You can:
- See your tier level and SIGA Rewards points
- View exclusive offers
- Enter social slot tournaments
- Stay up to date on casino events
- Access SIGA Casino websites
What are social slot tournaments?
Social slot tournaments are in-app games that cost no real money to play but give you the chance to win real rewards.
What are Social Coins?
Social Coins are used to enter social slot tournaments in the app. They have no cash value and are earned by logging in daily and referring friends.
What can I win?
By participating in social slot tournaments, you could win points or free play that can be redeemed at any SIGA Casino. Free play expires 7 days after being issued. Points expire 12 months from the date they are earned.
Can I enter the same tournament more than once?
No, each player can only enter a tournament once.
How do I redeem offers from the app?
All offers must be claimed at a SIGA Casino.
Where do I find my offers?
Offers are listed under the Offers tab. These are personalized based on your gameplay and rewards status.
Will I be reminded before my offer expires?
No, automatic reminders are not sent. Check the app regularly so you don’t miss out.
Do all offers appear?
All exclusive free play rewards will appear.
My app is showing the wrong tier or points. What now?
Check that the card number in your app matches your SIGA Rewards card. If the error persists, email sigarewards@siga.sk.ca.
What should I do if the app crashes?
Try closing and restarting the app. If that doesn’t work, delete and reinstall it. Still having issues? Contact sigarewards@siga.sk.ca.
I enabled push notifications, but I’m not getting any. Why?
Make sure: • You’re logged into the app • Your device location is turned on • Notifications are enabled in your phone settings
What’s the difference between Push Notifications and Special Communications?
• Push Notifications: Custom alerts about promotions or events at SIGA Casinos
• Special Communications: Important casino updates you shouldn’t miss
Can I change my PIN in the app?
No. Please visit a SIGA Rewards desk to update your PIN.
Can I change my personal details in the app?
Yes—most information like email, phone number, or address can be changed in the app. Name and birthdate changes must be done at a SIGA Casino.
What happens if I change my name (e.g., marriage)?
Visit a SIGA Casino to update your name. It will then be reflected in the app.
What happens if I forget my SIGA Rewards account number?
Contact the SIGA Rewards desk at any SIGA Casino. They will help you retrieve it.
What are the password rules?
- App Password: Must include 1 uppercase letter, 1 number, and 1 special character
- Player Account PIN: Cannot include your birthdate, four identical digits, or consecutive numbers
What if my player account has been enrolled in the Voluntary Self-Exclusion Program?
If your account is enrolled in the Voluntary Self-Exclusion Program, you will not be able to log in or create a new account.
Can I view my bet or play history?
Not on the app, but you can request a Player Gaming Statement at any SIGA Rewards desk.
Can I buy tickets to events through the app?
No, but you can use the Discovery tab to visit casino websites, then navigate to the Entertainment section to buy tickets via Showpass.
Why is the new member sign-up process different on the app from in-person?
Online verification includes extra steps to confirm you are 19+ and that you are who you say you are. Online registration requires additional security measures to ensure your account remains secure.
How quickly do my points and tier credits update?
Updates are instant. The app reflects real-time data from your play at SIGA Casinos.
